Video Service Desk

Make it straightforward for web site guests to succeed in you — by voice or video — and switch extra browsers into prospects. Video Service Desk provides a dwell voice/video chat button to your web site, sends real-time notifications to brokers (together with smartphone alerts), and offers you full visibility and management from a centralized dashboard.

What it does

• Provides a customizable dwell voice + video chat button to your web site.
• Notifies brokers of incoming calls and permits seamless conversion from audio to HD video.
• Logs all name and agent exercise in a dashboard you’ll be able to monitor in actual time.
• Lets missed callers schedule a most popular callback date and time so that you by no means lose a lead.

Key options

• Limitless audio calling and HD video calling
• Limitless file and video sharing
• Display sharing, collaborative whiteboard, in-chat messaging, polls, and emojis
• Route calls from a number of web sites or sources to the fitting groups
• Push name notifications to your smartphone
• Customized, dynamic contact kinds (seize required information on-line or when offline)
• Actual-time agent monitoring and exercise experiences
• Admin controls to affix ongoing conferences for high quality assurance and coaching
• Clever computerized name routing — calls are assigned primarily based on origin or staff guidelines
• Totally brandable UI: brand, colors, button place, measurement and textual content, customized kind fields

Customization & branding

Tailor the look and conduct to match your web site and course of. Place and measurement the button, apply your organization colors and brand, and construct customized kind fields so each interplay collects the data you want.

Admin & monitoring

Use the dashboard to:

• Monitor brokers and name exercise dwell
• Be a part of conferences for teaching or high quality checks
• Overview logs and metrics to enhance efficiency

Sensible routing & missed-call dealing with

Automated name routing reduces wait instances by sending calls to the best-suited staff. If a name is missed, the client is prompted to schedule a callback — letting you comply with up at a handy time and shut extra offers.

Advantages

• Improve conversions by partaking guests in actual time
• Enhance buyer satisfaction with quicker, customized help
• Retain prospects and enhance income via higher follow-up and monitoring

Able to convert web site guests into loyal prospects? Contact us so as to add Video Service Desk to your web site.